AI agents that take work off your front desk without touching clinical judgement
We build HIPAA compliant AI agents for US healthcare organisations that handle intake, scheduling, refill requests, billing questions and follow up, and hand off to a human the moment the conversation stops being administrative.
UZ Technologies builds HIPAA compliant healthcare AI agents for voice and chat. Common use cases are appointment scheduling and rescheduling, patient intake, insurance and billing questions, referral and prior authorisation follow up, and after hours message triage with clinician escalation. We deploy on BAA covered models such as AWS Bedrock, Azure OpenAI or Google Vertex AI. Typical build is $30,000 to $120,000 over 8 to 16 weeks.
Who this is for
- Multi location clinics with overloaded front desk teams
- Digital health companies scaling patient support without scaling headcount
- Specialty practices losing revenue to no shows and missed calls
- Billing and RCM teams drowning in payer follow up calls
What we build
Voice and chat agents
Inbound call handling and web chat that book, reschedule and confirm appointments against your real calendar.
Escalation rules
Clinical, urgent or emotionally sensitive turns route to a human immediately with full transcript context.
EHR grounded answers
Agents answer from your scheduling, coverage and policy data rather than from a general model's guesswork.
Multilingual support
Spanish and other languages with clinically reviewed phrasing, not raw machine translation.
Audit and review
Every conversation stored, searchable and reviewable, with quality sampling built into the admin tools.
Payer follow up
Agents chase claim status and prior authorisation updates and log the outcome to your work queue.
Compliance we engineer for
Stack
Outcomes you can expect
Share of routine front desk calls a well scoped agent can resolve end to end
Coverage for scheduling and intake without an after hours answering service
Conversations logged and reviewable for quality and compliance
Ranges reflect typical US engagements. Actual results depend on scope, payer mix, data quality and product maturity.
The HIPAA-Ready Healthcare Software Buyer's Kit
60-question vendor scorecard, 2026 US cost and timeline benchmarks, BAA red-flag clauses and the full US compliance stack (HIPAA, HITECH, ONC, CMS Interoperability, SOC 2, state privacy laws).
Frequently asked questions
Yes, provided the model provider is covered by a BAA, the agent only discloses the minimum necessary information, and the patient is told they are speaking with an automated assistant. We also enforce a hard boundary so the agent never gives clinical advice.
Other healthcare software we build
Building a healthcare ai agents and patient engagement product?
Share your brief and a senior US healthcare engineer responds within 1 working day with a fixed fee proposal and BAA draft.
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